Educator Links

Teaching Quick Links

If patient is not booked correctly or needs help finding their link, they can call 858-616-5600
For tech help, direct them to 844-800-0820

To transfer patients from the original provider to your schedule, navigate to their schedule in HealthConnect. Then right click on each patient and select “Change Provider to Me”.
PowerPoint slides: see “Job Aids + Slides for Subs” tab of Sub Sign Up.xlsx
Attendance forms: see “LE Attendance Forms” tab of Sub Sign Up.xlsx

Action	Detail	Use Case
Live Chat with IT	https://myitchat.kp.org/	Use this option if you have a few minutes to work with a technician to resolve your issues – the wait time is minimal.
Provider Support Hotline (24/7)	833-771-0665	Call to report an issue or if you prefer to talk to somebody on the phone. Most call when they just aren’t sure what their question is and want some guidance.
Patient Support Hotline (M-F 4am – 7pm)	844-800-0820	Provide this number to patients so they can test a video visit live with a technician, ask for tips, or seek help with an issue.
Schedule a 1:1 Training Session	Click here to Schedule a 1:1 Training Session	Schedule a Virtual 1:1 session with a member of the San Diego Virtual Care team to test out a video visit, receive comprehensive training, or ask questions.
Email Virtual Care Department	[email protected]	If you are not sure where your question falls or you are seeking a specialized request (training for your department, etc.), email this inbox and a member of our team will guide you.
SharePoint KPSD Telehealth & Mobility	https://sp-cloud.kp.org/sites/KPSDTelehealthMobility	Job Aids and Training Videos to assist you with Video Visit Workflows